Refund & Cancellation Policy

Last Updated: September 16, 2025

At Service Center Techs, we value customer satisfaction and aim to deliver professional and reliable appliance repair services. This Refund & Cancellation Policy explains how cancellations, refunds, and service guarantees are handled.

1. Service Booking Cancellations

  • Customers may cancel a booking up to 2 hours before the scheduled appointment without any cancellation fee.

  • Cancellations made within 2 hours of the scheduled time may be subject to a call-out or inspection fee if the technician has already been dispatched.

2. Refunds for Service Charges

  • If a repair service is not carried out due to reasons on our side (e.g., technician unavailability, scheduling error), any advance payment made will be fully refunded.

  • If a customer decides not to proceed with the repair after diagnosis, only the inspection fee (if applicable) will be charged.

  • Once a repair has been successfully completed, the service charge is non-refundable.

3. Refunds for Parts

  • If spare parts are ordered and installed, they are non-refundable once fitted into the appliance.

  • In cases where a part is found to be defective, it will be replaced under warranty in accordance with supplier/manufacturer policies.

4. Warranty on Repairs

  • Most repair services come with a limited service warranty (shared with the customer at the time of repair).

  • If the same issue reoccurs during the warranty period, we will re-service the appliance at no additional cost.

  • Warranty does not cover misuse, neglect, physical damage, or unrelated issues.

5. Refund Method & Timeline

  • Approved refunds will be processed via the original payment method (cash, card, or bank transfer).

  • Refunds are typically completed within 7–10 business days.

6. No Guarantee of Outcome

  • While our technicians are trained to deliver the highest quality repairs, some appliances may have underlying issues that cannot be permanently resolved.

  • In such cases, our responsibility is limited to the services and parts provided, and full refunds may not apply.

7. Contact Information

For cancellations, refunds, or warranty-related queries, please contact us:

Service Center Techs
Trade License: ALI RAZA JAMAL ELECT DEVICES REP - BRANCH 2
Phone: +971503896735
Website: https://servicecentertechs.com/